Legal notice

LAVERRA LEGAL NOTICE & TERMS OF USE

Last Updated: 9 September 2026

Welcome to LAVERRA. By accessing or using our website, purchasing our products, or otherwise interacting with our online store, you agree to the terms contained in this Legal Notice and our applicable Store Policies.

LAVERRA operates in accordance with applicable laws of the Republic of South Africa, including, where applicable, the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and the Protection of Personal Information Act 4 of 2013 ("POPIA").

Nothing in this Legal Notice is intended to exclude, restrict or waive any consumer right that cannot lawfully be excluded or limited under South African law.

1. BUSINESS INFORMATION

LAVERRA is an online retail brand offering skincare and related products to consumers.

Brand: LAVERRA
Country of Operation: Republic of South Africa
Customer Service Email: laverra666@gmail.com

Customers should use the contact details above for questions, complaints, returns, refunds and other customer-service matters.

2. ACCEPTANCE OF THESE TERMS

By using this website or placing an order through LAVERRA, you acknowledge that you have had a reasonable opportunity to review these terms.

If you do not agree with these terms, please do not use the website or place an order.

These terms apply together with LAVERRA's Privacy Policy, Shipping Policy, Returns & Refund Policy and any other policies displayed on the website.

Where applicable law provides a consumer with a right that conflicts with a provision of these terms, the applicable law will prevail.

3. PRODUCT INFORMATION

LAVERRA makes reasonable efforts to ensure that product descriptions, photographs, ingredients, prices and other information displayed on the website are accurate and current.

However:

product packaging may change from time to time;
colours displayed on a screen may differ slightly from the physical product;
manufacturers may update packaging or formulations;
product availability may change without prior notice; and
minor differences between website images and the physical product do not necessarily mean that the product is defective.

LAVERRA reserves the right to correct genuine errors, including typographical, pricing, product-description or availability errors.

Where a material error affects an order, LAVERRA may contact the customer to provide the available options permitted by applicable law.

4. SKINCARE DISCLAIMER

LAVERRA's skincare products are intended for cosmetic and skincare purposes unless expressly stated otherwise.

Product information provided on this website is intended for general informational purposes and should not be interpreted as medical advice, diagnosis or treatment.

Customers are responsible for reading product packaging, ingredient information and directions before use.

If you have known allergies, sensitivities, a medical condition, are pregnant or breastfeeding, or are uncertain whether a product is suitable for you, you should seek appropriate professional advice before using the product.

Customers should perform an appropriate patch test where recommended by the manufacturer.

LAVERRA does not guarantee that every product will produce identical results for every individual because skin type, condition, routine and individual response can differ.

5. PROPER USE OF PRODUCTS

Customers agree to use products only in accordance with the manufacturer's instructions, warnings and intended purpose.

LAVERRA will not be responsible for problems arising from:

misuse of a product;
failure to follow product instructions;
use after the product's recommended expiry period;
inappropriate storage;
combining products in a manner contrary to manufacturer instructions;
use despite a known allergy or sensitivity; or
use for a purpose for which the product was not intended.

This clause does not limit any liability or consumer right that South African law does not permit LAVERRA to exclude.

6. THIRD-PARTY PRODUCTS AND MANUFACTURERS

Where LAVERRA sells products manufactured or supplied by another company, the relevant manufacturer may be responsible for the formulation, manufacturing, packaging, ingredient information and manufacturer-specific instructions.

LAVERRA does not alter a manufacturer's formulation unless expressly stated.

Where appropriate, LAVERRA may assist customers in communicating with the manufacturer or supplier regarding product-related concerns.

Nothing in this clause removes any legal rights or remedies available to a consumer against LAVERRA or another responsible party under applicable law.

7. ORDERS AND ACCEPTANCE

Submitting an order through our website constitutes an offer by the customer to purchase the selected products.

An automated order confirmation confirms receipt of the order and does not necessarily constitute final acceptance where an error, stock issue, payment issue or other legitimate circumstance prevents fulfilment.

LAVERRA reserves the right to decline or cancel an order where permitted by law, including where:

a product is unavailable;
there has been an obvious pricing or listing error;
payment cannot be verified;
suspected fraudulent activity is identified; or
an order appears to have been placed unlawfully or abusively.

Where an order is cancelled after payment has been received, any refund required by applicable law will be processed using the applicable payment method or another lawful method.

8. PRICING

All prices displayed on the website are stated in South African Rand (ZAR), unless expressly indicated otherwise.

LAVERRA reserves the right to change prices, promotions and discounts at any time.

A price change will not retrospectively alter a completed transaction where the consumer has acquired a legal right to the stated price.

Where an obvious pricing error occurs, LAVERRA reserves the right to take reasonable corrective steps permitted by law.

9. PAYMENT

Orders must be paid using the payment methods made available at checkout.

LAVERRA does not store complete payment-card information where the payment process is handled by an independent payment provider.

Customers are responsible for ensuring that the information supplied during checkout is accurate.

LAVERRA may delay or cancel an order where payment has not been successfully authorised or where fraud prevention procedures reasonably require further verification.

10. SHIPPING AND DELIVERY

LAVERRA will make reasonable efforts to dispatch and deliver orders within the estimated delivery period communicated on the website.

Delivery estimates are estimates and may be affected by circumstances outside LAVERRA's reasonable control, including courier delays, weather, public holidays, strikes, incorrect customer information, address problems, customs-related issues or other third-party delays.

Customers are responsible for providing accurate delivery information.

If a customer provides an incorrect or incomplete delivery address and the courier is unable to complete delivery, additional delivery charges may apply where legally permissible.

LAVERRA is not responsible for delays caused exclusively by circumstances outside its reasonable control, subject always to mandatory consumer rights.

11. RETURNS, REFUNDS AND CANCELLATIONS

LAVERRA will process returns, refunds and cancellations in accordance with applicable South African law and our published Returns & Refund Policy.

Nothing in this Legal Notice removes rights available to consumers under the CPA or ECTA.

For online transactions, consumers may have statutory cancellation and return rights in circumstances prescribed by law. ECTA also requires online suppliers to disclose relevant information concerning delivery, cancellation, return, exchange, refund policies and complaints.

Certain goods may be subject to lawful limitations on return where, for example, health or hygiene considerations apply after the product has been opened or used. Any such limitation will only apply to the extent permitted by applicable law.

Where a statutory refund is required, LAVERRA will provide the applicable refund in accordance with the law.

12. DEFECTIVE OR UNSAFE PRODUCTS

Nothing in these terms excludes a consumer's statutory rights relating to defective, unsafe or unsuitable goods.

Where a customer believes that a product is defective, damaged, unsafe or materially different from what was ordered, the customer should contact LAVERRA as soon as reasonably possible and provide relevant order information and, where appropriate, photographs or other evidence.

LAVERRA may reasonably request information necessary to investigate the complaint.

Where a remedy is required under applicable law, LAVERRA will provide the applicable remedy.

13. CUSTOMER RESPONSIBILITY

Customers agree to provide accurate information when placing an order.

This includes:

full name;
correct delivery address;
valid contact information;
correct email address;
correct product selection; and
any information reasonably required to process the order.

LAVERRA cannot be held responsible for consequences resulting directly from inaccurate information supplied by the customer, except where applicable law provides otherwise.

14. WEBSITE CONTENT

All website content, including text, logos, graphics, photographs, product descriptions, designs, videos, page layouts and other materials, is owned by or licensed to LAVERRA unless otherwise stated.

No person may reproduce, copy, modify, distribute, sell, publish or commercially exploit LAVERRA's website content without prior written permission, except where permitted by law.

Unauthorised use may result in appropriate legal action.

15. INTELLECTUAL PROPERTY

The LAVERRA name, branding, logos, slogans, designs and associated materials may constitute intellectual property belonging to LAVERRA or its respective licensors.

Nothing on this website grants a customer ownership or other intellectual-property rights merely because the customer purchases a product or accesses the website.

All rights not expressly granted are reserved.

16. CUSTOMER REVIEWS AND SUBMISSIONS

Where customers voluntarily submit reviews, photographs, testimonials or other content to LAVERRA, the customer confirms that:

the content is truthful to the best of their knowledge;
they have the necessary rights to submit the content;
the content does not unlawfully infringe another person's rights; and
the content does not contain unlawful, defamatory, fraudulent or misleading material.

LAVERRA may moderate, remove or decline to publish submitted content where reasonably necessary.

LAVERRA will not present a customer's experience as universal or guaranteed where results may vary between individuals.

17. PRIVACY AND PERSONAL INFORMATION

LAVERRA respects the privacy of customers.

Personal information collected through the website will be processed in accordance with applicable South African privacy laws and LAVERRA's Privacy Policy, including POPIA where applicable.

Information may be collected and processed for purposes including:

processing orders;
processing payments;
arranging delivery;
responding to customer enquiries;
preventing fraud;
maintaining business records;
improving our services; and
sending marketing communications where legally permitted and, where required, with appropriate consent.

Customers may have rights concerning their personal information under applicable law.

18. THIRD-PARTY SERVICES

LAVERRA may use third-party providers for services such as:

payment processing;
courier and delivery services;
website hosting;
analytics;
advertising;
email communication; and
technology and security services.

LAVERRA is not responsible for independent acts or omissions of third parties outside LAVERRA's reasonable control, subject to any liability that cannot lawfully be excluded.

19. WEBSITE AVAILABILITY

LAVERRA aims to maintain a reliable website but does not guarantee that the website will always be available, uninterrupted, secure or error-free.

Temporary interruptions may occur due to maintenance, technical problems, hosting issues, cyber incidents or circumstances beyond our reasonable control.

LAVERRA reserves the right to modify, suspend or discontinue portions of the website where reasonably necessary.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, LAVERRA will not be liable for indirect, incidental, consequential or unforeseeable losses arising from the use of the website or products.

However, nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these terms do not seek to exclude statutory consumer rights or liability that cannot lawfully be excluded.

Where a limitation of liability is legally permitted, LAVERRA's liability will be limited to the extent reasonably permitted under applicable law and having regard to the circumstances of the transaction.

21. FORCE MAJEURE

LAVERRA will not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances outside LAVERRA's reasonable control.

These circumstances may include natural disasters, severe weather, government action, strikes, interruptions to telecommunications, cyber incidents, transportation disruptions, supplier interruptions, epidemics, pandemics or other events beyond reasonable control.

This provision does not remove any mandatory rights or remedies available to consumers under South African law.

22. PROHIBITED WEBSITE USE

Customers may not use the website:

for unlawful purposes;
to commit fraud;
to interfere with website security;
to introduce malicious software;
to impersonate another person;
to collect information unlawfully;
to infringe intellectual-property rights;
to interfere with another customer's use of the website; or
in any manner that could reasonably cause harm to LAVERRA or another person.

LAVERRA reserves the right to restrict access where reasonably necessary to protect the website, customers or business, subject to applicable law.

23. COMPLAINTS

Customers who have a complaint should first contact LAVERRA using the customer-service details published on the website.

We will make reasonable efforts to investigate legitimate complaints and provide an appropriate response.

Customers retain any rights to pursue remedies available under South African law.

24. CHANGES TO THIS LEGAL NOTICE

LAVERRA may update this Legal Notice from time to time to reflect changes to our business, website, products, services or applicable legal requirements.

The latest version published on the website will apply to future use of the website and future transactions, subject to applicable law.

25. GOVERNING LAW

These terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the consumer's applicable statutory rights.

Nothing in these terms prevents a consumer from exercising a right or pursuing a remedy available under applicable South African consumer-protection legislation.

26. SEVERABILITY

If any provision of this Legal Notice is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful where legally possible.

The remaining provisions will continue to operate to the extent permitted by law.

27. ENTIRE AGREEMENT

This Legal Notice, together with LAVERRA's applicable Privacy Policy, Shipping Policy, Returns & Refund Policy and other terms expressly incorporated into the website, forms the basis of the agreement between LAVERRA and the customer regarding use of the website and applicable transactions.

Where mandatory law applies, those statutory requirements will prevail over any conflicting contractual provision.

IMPORTANT NOTICE TO CUSTOMERS

By using the LAVERRA website and placing an order, you acknowledge that you have had a reasonable opportunity to review the applicable terms and policies.

LAVERRA is committed to providing quality products and a transparent shopping experience while protecting the legitimate interests of both our customers and our business.